National President Dougan Joins President Obama, Business Leaders, for Forum on Modernizing Government
Friday, January 15, 2010(National Federation of Federal Employees)
Thursday, William R.
Dougan, National President of the National
Federation of Federal Employees, attended the
White House Forum on Modernizing Government, an
afternoon event focused on improving the
efficiency of government services.
Participating were some of the greatest minds
in the federal and private sectors, including
federal labor leaders, high-level agency
executives, and more than 50 of the country’s
top CEO’s.
Held at the Eisenhower
Executive Office Building, the event began with
a speech by President Obama, who stressed the
need to embrace emerging technologies as a
means for increasing government productivity
while reducing costs. The President urged
participants to discuss practices that have
worked well for their organizations.
“I want us to ask
ourselves every day, how are we using
technology to make a real difference in
people’s lives,” said President Obama.
“Improving the technology our government uses
isn’t about having the fanciest bells and
whistles on our websites – it’s about how we
use the American people’s hard-earned tax
dollars to make government work better for
them.”
Participating in a
workgroup designed to review customer service,
National President Dougan worked alongside
CEO’s of major corporations such as Angie’s
List, Rosetta Stone, and Kelly Services. During
the group exercise, Dougan emphasized the
importance of agency workers who actually
provide the services to the American
people.
“Any conversation about
improving the delivery of government services
has to start with the employees who are
actually doing the work,” said Dougan. “Robust
and constructive labor-management relations are
just as important as technology when it comes
to delivering quality and efficient customer
service.”
The event, lasting nearly
four hours, was just the beginning of an
ongoing dialogue the White House wishes
maintain with federal and private sector
leaders. In the coming weeks, months, and
years, NFFE will continue to work with the
White House and Industry on this task in a
concerted effort make the federal workplace an
example that every American can be proud
of.
